Find clear, trustworthy answers to all your transportation questions.
At Beyond Transportation, we recognize the importance of clarity when planning your transportation needs. To support you, we’ve gathered answers to our most frequently asked questions, ensuring you can access the information you need quickly, confidently, and with ease.
Q: What types of transportation services do you offer?
A: We provide safe and reliable non-emergency medical transportation for dialysis centers, rehabilitation centers, nursing facilities, medical appointments, adult daycare centers, pharmacies, outpatient therapy, hospital admissions and discharges, acute care facilities, and special trips.
Q: Who can use your services?
A: Our services are available to clients of all ages, with a special focus on individuals 54 years and older, including elderly and disabled clients who require safe, professional transportation.
Q: Do you assist clients with mobility challenges?
A: Yes, our trained drivers provide support for clients with mobility issues, ensuring safe and comfortable transportation from pickup to arrival
Q: Can you accommodate special trips or unique transportation needs?
A: Absolutely. We offer personalized transportation solutions for special trips, ensuring every journey is tailored to the client’s specific requirements.
Q: How far in advance should I schedule transportation?
A: We recommend scheduling at least 24–48 hours in advance to ensure availability, though we strive to accommodate urgent or same-day requests whenever possible.
Q: Can I make recurring appointments?
A: Yes, we can schedule regular, recurring transportation for dialysis, therapy sessions, or other ongoing medical appointments.
Q: What if my appointment is delayed or rescheduled?
A: Please notify us as soon as possible. We will adjust your pickup or drop-off time to ensure timely and reliable service.
Q: How much does your service cost?
A: Pricing varies based on distance, service type, and frequency. Please contact us for a personalized quote.
Q: Are there extra fees for special needs or more extended trips?
A: Any additional costs are discussed upfront, ensuring transparency and no surprises. Our team will provide details when you schedule your ride.
Q: How do you ensure safety during rides?
A: All drivers are trained in safety, first aid, and professional client care. Vehicles are routinely inspected, sanitized, and equipped for secure transportation.
Q: Can family members or caregivers accompany clients?
A: Yes, family members or caregivers are welcome to ride along, ensuring comfort and support during the trip.
Beyond Transportation, Beyond Care!
Travel safely, comfortably, and on time with our expert transportation services. Contact us today to book your ride and experience care you can trust!